1. Free Proof of Concept (POC)

To ensure confidence in our solution, we provide a free Proof of Concept. Institutions can explore the system risk-free before finalizing their decision.

2. Cancellations

• During POC or Trial: No charges apply.
• Post-Subscription : Cancellation requests after full deployment will be honored based on contractual terms signed with the institution.

3. Refunds

• Refunds may be issued in cases where services are terminated within a specified early period, as agreed in the contract.
• Pro-rated refunds may be applicable if only partial services were utilised.
• Custom development or third-party integration charges are generally non-refundable.

4. Refund Process

To request a refund or cancellation, institutions must:

• Email a written request to info@claraSoftech.com
• Provide contract/order details, date of request, and reason for cancellation
• Our accounts team will review and respond within 7 - 10 business days

5. Non-Refundable Situations

• Services already delivered in full
• Delay or disruption caused by third-party integrations
• Termination due to misuse or violation of Terms & Conditions

6. Policy Updates

Clara SoftTech reserves the right to modify this policy in line with business or legal requirements. Updates will be published on our website.